Our Commitment to Customers - 2015

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Grover Corporation has always been about a commitment to helping our customers succeed.  Recently, Rod Loucks, our VP of Innovation and Excellence, restated that commitment for the present year:

Great people making great products for great customers

Superior products. Exceptional customer service. Flexibility. Knowledgeable people. Reliable partner. That is the Grover Corporation difference. At Grover, we believe that people are at the core of everything we do. We employ people who embrace our core values of Customer Focus and a Passion for Excellence. We invest in our people and empower them to do whatever it takes to make sure you have exactly what you need to remain competitive, meet your goals and keep your company growing. We invest in quality and innovation and we employ advanced manufacturing technologies that set the standard for the industry. And, we are constantly identifying new ways to solve complex problems, striving to reduce lead times, cut costs and evaluate how we can better serve you and your organization.

We understand that when you use our machined parts in a product you sell to your customers, we become an extension of your organization. And that is not something we take lightly. Grover’s Milwaukee, Wisconsin manufacturing facility is one of a select group of companies worldwide that is certified for ISO/TS 16949, as is the Texas plant ISO 9001:2000 certified. In addition, Grover has integrated elements of ISO-14001 Environmental Management standards to confirm our commitment to environmental and social responsibility.

We are the only piston ring manufacturer serving the industrial marketplace with those quality certifications, and a Lean culture. Grover customers benefit from a high performance EOS management system based on these ISO quality standards as well as Lean manufacturing principles that deliver consistently high levels of customer satisfaction. In fact, in customer satisfaction surveys conducted by an unbiased third party for the past 15 years, Grover was rated ahead of its competition in all areas examined. And with stringent quality systems, Grover has a time-tested reputation in the marketplace as a precision manufacturer and a key supplier to some of the largest names in the industry. We think that says a lot about our commitment to maintaining the highest quality standards.

Grover Corporation has a reputation as an innovative supplier of quality products, trusted brands and creative solutions delivered with seamless customer service. We strive for Zero Defects and Immediate Response to any concerns that arise. Dedicated, Innovative. Committed. Responsive. At Grover, we like to think of product development and customer service as the same department. Grover has automotive-level APQP and PPAP capability to ensure that our products and processes are designed and validated to meet customer requirements.

We are constantly updating and adding new products, identifying new solutions to complex problems, striving to reduce customer lead times and evaluating how we can better serve you. It is this philosophy of commitment to customers’ needs on which we were founded when we opened our doors nearly 80 years ago, and the philosophy that makes us a world-class provider and a global leader today.

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